Intrasys IT Support

Intrasys offers a pro-active, as well as reactive, IT support services. Our flexible and reasonably priced support contracts, guaranteed response times and "out of hours" cover services can ensure that your systems are always running effectively.

Our technicians' principal aim is to provide affordable timely support to keep your IT system running efficiently with minimal disruption to your daily operations. We offer "all in" customized monthly support packages to suit your budget and offer peace of mind that your systems will be avaialble when you need them most .

We offer the following support services:

Onsite and remote support
Any IT infrastructure, large or small, requires day-to-day support and maintenance to ensure it functions correctly. This in turn requires technical expertise, which can be expensive to administer.

Intrasys can act as an extension to your IT department, visiting your site to carry out any work required for your server and desktop hardware and software. We can also access your systems remotely through a secure VPN connection, minimizing travel time and costs, and in turn reducing any downtime that may otherwise have occurred.

Helpdesk services - telephone and email
We offer a personal touch via our telephone and email support, using the latest technologies to help you resolve queries much more quickly and efficiently. Our technicians will do everything they can to manage your queries over the phone and by email, before a site visit is required. In the event that an issue can be fixed remotely, our secure VPN services can also be utilized.

Interim IT staff cover
What happens when you or your staff are on leave? Do you have enough resources to cope with absentees in the IT department? Very few IT departments would be able to function at the optimum level when key staff are missing, which is where our Interim staff cover service can help. Your staff can now go on holiday as and when they want, with the peace of mind knowing your IT systems are fully taken care of.

Business IT outsourcing
Intrasys can provide support at all levels of your infrastructure. In addition to the services above, our team of IT project managers can liaise with your organization's operational managers and directors to assist with your top level IT & business strategies. For more information on our IT management services please contact us at>>>>>>>

24 X 7 - Remote Monitoring
With the conventional break/fix IT support model, employees suffer downtime before the problem is ever reported. The situation is difficult because service technicians are in “reactive” mode and often have to research the cause of the problem before attempting to resolve it. This causes unnecessary employee downtime and increases your overall support costs.

Remote monitoring changes the whole reactive support paradigm, alerting us by email before your employees even know they have an issue. Monitoring email alerts inform us of the exact cause of the problem, so we are able to fix more issues in less time (and at less cost to you).

In addition to this, we are able to identify minor issues before they are able to become big problems. This could potentially save days of recovery time, reduce overall frustration and save your business substantial amounts of money.

Benefits of 24 X 7 Remote Monitoring
Why not take advantage of the latest advancements in technology?
A cost-effective solution that eliminate the potential for human error
Instant, accurate, 24 X 7 alerts mean we can resolve problems fast.
Avoid wasting hours waiting for engineers to diagnose and repair problems
Problems are almost always highlighted to us before you even know you have one
Peace of mind in knowing that all critical components are consistently being checked consistently and are in peak health at all times
Reduce downtime and increase productivity in the office

Would you like to learn more?